Checkbook Logo
3/13/2012
4

owner gary is very knowledgeable and explains repairs in detail. he's not going to rip you off, he honest.

1/10/2012
4

I was heading south on the 550 when my BMr dashboard lit up. I called my Santa Monica Mechanic and he told me to get to repair shop quick. The place I was referred to was Vanguard... No one picked up when I was calling from the road (lunch brake) but when I arrived they were friendly to a traveler (me) and while they couldn't help me they did help me find another organization up the road... that was helpful. Thx!

12/14/2011
5

My experience with Vanguard Motors has been nothing short of exceptional. They do a thorough job at a fair price, and don't take a year and a day. They provide clear explanations of the work to be done and they patiently answer all of my questions. Gary and Paula have scheduled my car at the last minute when necessary. One time Gary personally drove me to get a rental car when their transport van didn't show up. They make me feel like a valued customer as opposed to a number like I used to feel at the dealership. I highly recommend this shop.

10/26/2011
5

Gary is great. He was able to diagnose an idling problem in my beloved 1989 325i. He had it solved within the day, and ended up not charging me labor, since the actual work was so little. He also advised me against another optional repair that would have cost a lot, mostly in labor. I greatly appreciate not getting the hard sell. He also communicated regularly and promptly.

7/11/2011
5

Gary and Paula are great... honest, professional and super conscientious often to their fault. I have had my Porsche serviced by them for many many years and they are great honest people with whom I have total confidence at all times... They set clear expectations, meet deadlines, and are helpful even when they are spread so thin I can feel their spiked stress level due to all the demands they have to best serve each and everyone of their clients. Thank you.

7/4/2011
5

I've been taking my E46 to Vanguard for 7 years and he's running as good as the day I bought him. If you take your older vehicle to the dealer shop, you get a 'buy a new car' sales job and the work is done by some trainees with very loose supervision. At a local generalist shop, you get generalist knowledge of cars. I want a shop that knows the car really well.Gary and the team at Vanguard are great. They make your Bimmer part of the family and manage its maintenance with the professional skill and the passion of an enthusiast.They only use quality BMW parts and lubricants - in addition to BMW (Castrol) oil they use Redline, which I highly recommend for stick shift gear boxes. If you care for your car, that's what you want.

6/3/2011
5

I was recommended to visit Gary at Vanguard Motors in SF, to take a look at my 2002 BMW 4.4i X5. My X5 is my daily driver and fully loaded but I had a "bumpy" problem with my air ride suspension. Being a some what 'gearhead' myself I know and understand cars in general but with high performance vehicles (BMWs or Porches) you need to find people and a place you can trust...You can find them at Vanguard Motors in San Francisco.Gary understood my problem addressing my concerns. It was evident he knew BMWs but he also knew all the workings of the vehicle as well. And I believe the entire shop knew BMWs! He was able to determine and resolve the issue and pass along other recommendations. Great service, knowledge base and fair prices. I have already scheduled another service next week. Yup that's how good I feel about these guys!A+ to vanguard Motors and CHEERS!

5/27/2010
5

Dilemma: My 1988 BMW M5's throttle was revving on it's own! Solve: I called my usual BMW guy, Sokol, at EuroMotor Cars (also an amazing place for OBDII cars and newer). He said that he does not work on this type of car, so he referred me to Gary/Paula at Vanguard Motors. I called on Tuesday, and Paula answered. I told her that I was recommended by Sokol and described my dilemma. She said that Gary would not be in until Thursday and proceeded to set up an appointment for me.Two days later I arrive at the shop 15 minutes earlier. I am sipping my coffee, and the doors open at about 7:58am (shop hours are 8am-5:30pm). I go inside the well kept office and see an array of BMW and Porsche magazines and books that caught my attention (also, some neat model cars, Bimmers of course, displayed randomly around the office.I was greeted nicely by Gary and introduced me to his wife Paula. Both were so very nice and inviting. I explained my dilemma. He listened closely until I finished (which I thought was pretty cool since most auto shops will not even listen to what a customer is saying).We went to go look at the car. Gary looked it over for a few minutes and tried to replicate the problem I was having. He could not. He suggested that he look into it more and give me a call. As I was waiting for a cab, one of his customer asked if I needed a ride? I WAS SO SURPRISED and said sure. He gave me a ride all the way across to the Embarcadero and we talked about BMWs all the way there. Also he mentioned that he has been a customer of Gary's for a long time.As the day went by, approximately 2:45 pm, I decided to call him. He explained to me what was going on. And said that he can explain more with visuals.When I arrived, Gary was as inviting as he was early that morning. He took the time to explain and show the solve that he was going to do to the car. The temporary solve was because of part being sent from Germany, which Gary had sourced out. He showed me things on the car I did not even know about! So to make this long story short, I have to wait for the parts and will be back again.I left the place with a good feeling...:)

5/11/2010
5

Let me start by saying that I don't yelp very often, but I was inspired to do so this morning after speaking with Paula. I called because my 2001 325ci wouldn't start and nothing in the world stresses me out more than car trouble. Once I pathetically described the symptoms, she immediately diagnosed the likely problem as a dead battery. Giant phew! Gary was recommended to me back in 2006 and I haven't gone anywhere else since. They are always super nice and explain in terms that even I can understand. I also appreciate when they rank the problems (e.g. urgent, not so urgent, can probably wait another year) so I don't get so overwhelmed and my checkbook likes it, too.

3/28/2010
5

Wow I had a major issue with my gas tank last Friday and had it towed to Vanguard without notice. I was in a real pickle. They were so nice. And then to top it off they called to tell me it was just a hose. I wouldn't have known. Which means what looked like an expensive issues won't be. There guys are great, friendly, honest and flexible. I just found a new place for my really old BMW. I am so impressed. What a nice change of pace compared to another BMW place in the city, (name I won't mention) who were cold, and charged me a fortune to check out something that was in fact not an issue. Thanks Gary! I am so relieved and impressed.

If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Vanguard Motors (415) 255-8450 For Assistance.